1. Our Promise
At AVACOS Foods, we take great care in preparing and packaging every order. If something isn't right, we want to make it right.
2. Eligibility for Returns
- Product received is damaged, leaking or spoiled in transit.
- Wrong product or quantity was delivered.
- Product is past its expiry date at the time of delivery.
- Return requests must be raised within 48 hours of delivery, with unopened packaging and proof (photos/video) of the issue.
3. Non-Returnable Items
For hygiene and food-safety reasons, opened or used food products cannot be returned unless found to be defective or incorrect.
4. How to Request a Return
Go to My Account > Orders, select the order and click "Request Return", or contact us at info@avacosfoods.com with your order ID and photos of the issue.
5. Refund Process
Once your return is approved, refunds are processed to the original payment method within 5-7 business days. For Cash on Delivery orders, refunds are issued via bank transfer or store credit.
6. Replacements
If you'd prefer a replacement over a refund for a damaged or incorrect item, let us know when raising your request and we'll prioritise a free replacement shipment.
7. Contact Us
Questions about a return or refund? Reach us at +91 73987 47222 or info@avacosfoods.com.