1. Introduction
At AVACOS Foods, a brand of AVACOS Services Private Limited ("Company", "AVACOS", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website or purchase our products through any of our official sales channels.
By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information to provide better services to you.
Personal Information
- • Full Name
- • Mobile Number
- • Email Address
- • Billing & Shipping Address
- • Order History
- • Payment Transaction Details (excluding card information)
Technical Information
- • IP Address
- • Browser Type
- • Device Information
- • Operating System
- • Website Usage Data
- • Cookies & Similar Technologies
Communication Information
- • Customer Support Requests
- • WhatsApp Messages
- • Social Media Messages
- • Product Reviews & Feedback
3. How We Collect Information
We collect information when you:
✓ Visit our website
✓ Register an account
✓ Place an order
✓ Subscribe to newsletters
✓ Contact customer support
✓ Participate in promotions or surveys
✓ Purchase products through Amazon, Flipkart, or other marketplaces
✓ Contact us through Instagram, Facebook, WhatsApp, or other social media platforms
4. How We Use Your Information
- Process and fulfil your orders
- Improve our products and services
- Provide customer support
- Send order updates and alerts
- Send promotional offers (with your consent)
- Ensure security and prevent fraud
5. Data Sharing
We do not sell your personal information. We may share limited information with trusted logistics, payment and IT service partners solely to fulfil your orders and operate our services, and with authorities where required by law.
6. Data Security
We implement industry-standard technical and organisational measures — including encryption, secure servers and restricted access — to protect your information from unauthorised access, alteration or disclosure.
7. Cookies
We use cookies and similar technologies to remember your preferences, understand site usage and improve your shopping experience. You can control cookies through your browser settings.
8. Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us using the details below.
9. Data Retention
We retain your information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law.
10. Third-Party Services
Our website may contain links to third-party sites (such as payment gateways or marketplaces). We are not responsible for the privacy practices of those third parties.
11. Children's Privacy
Our services are not directed at children under 18. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
13. Contact Us
For any privacy-related questions, please contact us at info@avacosfoods.com or call +91 73987 47222.